Last updated: 03 August 2026

GetMyServ (“GMS”, “we”, “us” or “our”) respects your right to data privacy and security for the information you share with us and while browsing our website. GMS is a tech-driven business services marketplace that connects companies and individuals with verified, trusted corporate service providers in the UAE across visa and residency, company setup, finance and tax, legal, and travel and tourism services. This page explains what personal data we collect, how we use it, who we share it with, and the choices available to you.

In full compliance with Federal Decree-Law No. 45/2021 regarding the Protection of Personal Data within the United Arab Emirates, our commitment extends to the personal and non-personal data we collect. Operating under UAE jurisdiction, we ensure that every individual engaging with our services is protected under UAE law. This Privacy Policy applies to our website, our enquiry and booking forms, customer and service provider accounts, and any communication you have with us by email, phone or WhatsApp.

By using our website and providing us any personal information, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not browse the website or provide us with any personal information. If you have a concern regarding our privacy practices, please do not hesitate to contact us.

Information you provide to us

• Account details — name, email address, password and location when you register as a customer or as a service provider.
• Enquiry and booking details — first and last name, email address, phone number, WhatsApp number, the service you are interested in, your location, preferred language and any remarks you add.
• Business and company details — company name, trade licence number, business activity, website, company email, company location, number of employees, working days and hours, and contact numbers, when you register your company on the platform.
• Documents — any documents you or a service provider upload or share in order to process a service request, such as identification or licence copies.
• Communications — the content of messages you send us through our contact forms, email, phone calls or our WhatsApp channel, including subscription requests to that channel.

Information collected automatically

• Device and browser information, IP address, operating system and referring pages.
• Usage data such as pages visited, services viewed, items added to your cart and time spent on the site.
• Cookies and similar technologies used to keep you signed in, remember your cart and preferences, and to measure how the site is used.

• To create and manage your customer or service provider account.
• To match your enquiry with suitable verified service providers and to pass your request to the provider you choose.
• To process service requests, quotations, bookings and payments made through the platform.
• To verify the identity, trade licence and credentials of service providers listed on GMS.
• To respond to your questions and provide customer support.
• To send service updates and, where you have opted in, offers and announcements through email or our WhatsApp channel.
• To improve our website, services and user experience, and to keep the platform secure and free from fraud or misuse.
• To meet legal, regulatory and record-keeping obligations under UAE law.

We do not sell your personal data. We share it only as described below:

• Service providers on the platform — when you submit an enquiry or place an order, the details necessary to deliver that service are shared with the relevant provider so they can contact you and complete the work.
• Suppliers we rely on — hosting providers, payment processors, communication tools and analytics services that process data on our behalf under confidentiality obligations.
• Authorities — government departments, regulators or law enforcement where disclosure is required by law, or where it is necessary to complete a government-related service you have requested, such as a visa or licensing application.
• Business transfers — in connection with a merger, acquisition or restructuring, subject to this policy continuing to apply.

Service providers act as independent businesses and are responsible for their own handling of the data you give them directly. We encourage you to review their privacy practices before sharing additional information.

We keep your personal data only for as long as it is needed for the purposes described in this policy, or for as long as required by applicable UAE law, accounting and regulatory requirements. When data is no longer required, it is securely deleted or anonymised.

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse or disclosure. These include restricted access to account data, encrypted connections and regular review of our systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted to us.

Your data is primarily processed in the United Arab Emirates. Where a supplier we use stores or processes data outside the UAE, we take steps to ensure an adequate level of protection is in place in line with Federal Decree-Law No. 45/2021.

Subject to UAE data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where we are not required to retain it.
• Object to or request that we restrict certain processing.
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

Our website uses cookies to keep your session active, remember items in your cart, store your preferences and understand how the site is used. You can disable cookies through your browser settings, but some parts of the site — such as logging in or checkout — may not work correctly as a result.

Our website may link to third-party websites, including those of service providers listed on the platform. We are not responsible for the content or privacy practices of those websites and recommend that you review their policies.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Your continued use of the website after any change indicates your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Email: info@getmyserv.com
• Phone: +971 56 522 0202
• Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates

See also our Terms & Conditions.